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Frequently Asked Questions

What is the pricing policy for oversized belts?

Sizes 43 - 48", add 15%
Sizes 49 - 54", add 30%
Sizes 55 - 60", add 50%
Sizes 61 - 66", add 75%
For larger sizes, call for price.

Policies

Shipping

Most items will be shipped within 5-7 business days. As all items from Crescent Belt are handmade, certain special orders may take 7-10 business days to ship depending upon availability of components.

Shipping & handling fee for standard UPS Ground shipping is free within the continental United States. Two Day and Three Day delivery is available. Fees for expedited shipping are calculated based on delivery location and the weight and dimensions of item(s) purchased.


Additional Shipping Information

For shipping to Alaska, Hawaii and APO addresses, please email us at service@crescentbelt.com or call toll free 866-690-1590 Monday-Thursday between the hours of 9:00 a.m. to 4:30 p.m. Central Standard Time so we may provide an estimated time of delivery and a price quote for shipping.

Please note that UPS does NOT deliver to post office boxes. When placing your order, please provide a street address, either home or business.

Mailing address for returns, comments or other correspondence

Crescent Belt Manufacturers

1050 Old Spanish Trail, #5
Slidell, LA 70458

Customer Service can be reached by email at service@crescentbelt.com, by phone at 866-690-1590 or by fax at 985-690-1591.

Return Policy

Crescent Belt wants you to be completely happy with your order. We accept returns of unworn items within 14 days of receipt of merchandise for exchange. Only one exchange per item is allowed. Should you wish to return an item, please call customer service for a return authorization. All returns must be in the ORIGINAL CARTON.

Crescent Belt must be notified of any discrepancies within 5 days of receipt of merchandise. Belts that are ordered in odd sizes (i.e. 39”), custom colors (i.e. red) or over sized (above size 42”), items that have been worn and/or damaged cannot be returned.

Should a package be received that has been damaged during shipping, please check the contents carefully, notify Crescent Belt regarding the damage and KEEP THE BOX until Crescent Belt can inform the courier. Belts damaged during shipping should be returned only after being notified by Crescent Belt as to how to proceed. Claims for items lost by the courier are the responsibility of Crescent Belt. Items lost or damaged during shipping will be replaced at no charge.


Cancellation

Cancellation of an order must occur within 36 hours of placing the order. Please email, fax or contact Crescent Belt by phone to cancel an order.

Customer Service can be reached by email at service@crescentbelt.com, by phone at 866-690-1590 or by fax at 985-690-1591.


Sales Tax


Sales tax is collected for all orders shipped to Louisiana.